I. Definition of Coaching Services and the intervening parties

 

1.1 The provision of Coaching (hereinafter called “Coaching Services”) is the outcome of the relationship between a Coach and the beneficiary of the Coaching Services (hereinafter called “Coachee”) whereby the Coachee will be incited to find new perspectives mainly but not limited to through thought-provoking conversations resulting in the creation by him/herself of new solutions to the challenges faced.

 

1.2 The Coachee may or may not be the person paying for the Coaching Services (hereinafter called the “Sponsor”). In the event the Sponsor is not the Coachee as well, some of the clauses of these General Terms and Conditions may apply to the Sponsor, such as but not limited to the payment of the Coaching Services.

 

1.3 It is understood by the parties, that in the event there is a Sponsor different from the Coachee him/herself, the necessary confidentiality surrounding the Coaching Services remains between the Coach and the Coachee, unless expressly otherwise agreed between the Coach, the Coachee and the Sponsor on what may be shared between the Coach and the Sponsor. Further information about the confidentiality surrounding the Coaching Services is described under Clause VII (Confidentiality).

 

II. Purchase and Delivery of Coaching Services

 

2.1 Coaching Services are deemed purchased with SeeAre Pte Ltd (hereinafter “SeeAre”) and these General Terms and Conditions accepted as soon as payment for the Coaching Services has been made.

 

2.2 Different fees for Coaching Services apply based on the experience of the selected Coach and/or the delivery of the Coaching Services, namely, there is a different fee for a one-to-one physical session versus a video/audio call session. The details on the fees will be described in the proposal sent by SeeAre to the Sponsor and/or Coachee (hereinafter called the “Proposal”).

 

2.3 The Parties hereby agree that by purchasing Coaching Services, the sent Proposal becomes part of these General Terms and Conditions, and both shall apply.

 

2.4 The fees for Coaching Services are to be paid in full on or before the commencement of the first coaching session unless otherwise agreed between the parties for longer coaching projects. 

 

2.5 Each session is purchased for a duration of one (1) hour, which can be extended without any additional fee up to one and a half (1.5) hour. In the event the session lasts more than one and a half hour (1.5), the parties understand and agree that it shall be deemed as two (2) sessions completed in one go.

 

2.6 The parties understand and agree that purchased coaching sessions are to be completed by the Coachee within a given deadline, beyond which coaching sessions are forfeited without any possibility of a refund. Unless otherwise agreed, the deadlines should be as follows:

i. a single purchased session is to be completed within one (1) month following the purchase;

ii. up to four (4) purchased sessions are to be completed within three (3) months following the purchase;

iii. from five (5) up to eight (8) purchased sessions are to be completed within six (6) months following the purchase;

iv. from nine (9) up to twelve (12) or more purchased sessions are to be completed within twelve (12) months following the purchase.

 

III. Postponement of coaching sessions

 

3.1 In the event, the Coachee needs to postpone a pre-arranged coaching session, such postponement request must be made via email at least twenty-four (24) hours in advance. Such postponement request shall be granted free of charge once every five (5) sessions.

 

3.2 For any subsequent postponement request made and/or for any postponement made less than twenty-four (24) hours before the start of the pre-arranged coaching session, said pre-arranged session shall forfeit, without any possibility of a refund.

 

3.3 In any event, if granted, a postponed coaching session can only be subject to coach’s next availability.

 

3.4 In the event postponement(s) cause(s) for purchased and scheduled coaching session(s) not be utilised within the given deadline, the remaining coaching session(s) shall be forfeited.

 

3.4. Clauses under this Section III apply similarly in case of no show of the coachee.

 

IV. Postponement of tripartite meetings

 

4.1 In the event there is a Sponsor, there might be meetings between Sponsor, Coachee and Coach to follow-up on longer coaching projects. In case of postponement of a pre-arranged meeting, such postponement request must be made via email at least twenty-four (24) hours in advance. Such postponement request shall be granted free of charge once every three (3) months. For any subsequent postponement request made, the postponed meeting shall be charged as one (1) hour of standard coaching fees of the selected coach.

 

V. Cancellation

 

5.1 Any request for cancellation for paid and scheduled coaching session(s) must be made in writing (e.g. email, Whatsapp, SMS). It is understood and agreed among the parties that cancellation means the request from Coachee and/or Sponsor to stop and not pursue the initially purchased Coaching Services.

 

5.2 In case of cancellation, terms and conditions as described in the Proposal sent to Sponsor and/or Coachee apply.

 

VI. Framework Agreement

 

6.1 The parties understand and agree that by purchasing Coaching Services, the Sponsor and/or the Coachee agree(s) to these General Terms and Conditions stipulated herein.

 

6.2 These General Terms and Conditions shall apply to the initial purchased Coaching Services as well as to any additional Coaching Services purchased thereafter between the same parties, if applicable, unless parties agree on specific terms and conditions via email (hereinafter “Special Terms and Conditions”).

 

6.3 It is understood and agreed among the parties that SeeAre may change these General Terms and Conditions at any time at its sole discretion. In such event, notice to the Coachee and/or Sponsor shall be given by any means deemed suitable, such as but not limited to attaching the updated Terms and Conditions to any new purchase.

 

6.4 In the event Coachee and/or Sponsor do/does not agree with the new General Terms and Conditions, parties shall terminate the current agreement following one (1) month of notice (hereinafter "Notice Period”). At the end of the Notice Period, no claim or refund shall be accepted.

 

VII. Scope of Coaching Methodology and Coachee's obligations to declare past or existing conditions

 

7.1 By purchasing Coaching Services, the parties understand and agree that coaching isn't therapy or a substitute for mental conditions and/or emotional distress affecting a person's capability to remain functional in her/his daily activities.

 

7.2 It is understood and agreed that it is the Coachee's obligation to declare upfront to his/her Coach any existent mental health consideration and/or the existence of a current medicated treatment that might be relevant.

 

7.3 Such information shared with the Coach will be treated with absolute confidentiality and privacy within SeeAre and SeeAre will decide with its absolute discretion if the Coaching Services can take place or not.

 

VIII. Confidentiality and Privacy

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8.1 SeeAre commits to the Coachee and/or the Sponsor to keep all information shared and communicated during the coaching sessions to be and remain private and confidential unless otherwise agreed within the given boundaries between the parties, such as but not limited to administrative staff and/or mentor coach, all bound by confidentiality obligations themselves. 

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8.2 SeeAre hereby informs both Clients and/or Sponsor the specific restrictive conditions under which information will not be kept confidential, namely: 

i. illegal activity, for which if required by law and/or pursuant valid court order or subpoena has been presented,

ii. imminent or likely risk of danger to self or to others, 

in which case, SeeAre may need to inform appropriate authorities. 

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8.3 The Coachee/Sponsor hereby also agree(s) that its/his/her contact details and the duration of the coaching sessions -only- might be shared with International Coach Federation (ICF) for ICF compliance accreditation reasons, which does not include the content of the coaching sessions.

 

8.4 In addition to Clauses 8.1 to 8.3 above, SeeAre hereby also notifies the Coachee and/or the Sponsor, who expressly consent(s) to SeeAre’s collection, use and disclosure in electronic or other form personal information relating to the Coachee/Sponsor “(hereinafter called “Personal Data”) in accordance with the applicable laws, in particular the provisions of the Singapore Personal Data Protection Act 2012 (“PDPA 2012”).

 

8.5 In the course of providing Coaching Services, SeeAre may be required to disclose some personal data to the following third parties:

i. Companies, organisations who act as our agents, affiliates and/or otherwise act in the capacity of a professional partner to SeeAre;

ii. Companies, organisations and/or person(s) who will assist SeeAre in processing and/or otherwise providing the requested Coaching Services;

iii. Any financial institutions, credit card merchants, stored value facility providers (e.g. PayPal, Stripe) connected to the payment and/or collection of fees owing to SeeAre;

iv. Any person(s) and/or organisation(s) authorised by the Coachee/Sponsor to provide your personal data on its/his/her behalf;

v. any other party connected to the enforcement and/or preservations of SeeAre’s rights under this Agreement and/or relationship with SeeAre, and/or

vi. any other party authorised to collect personal data from SeeAre by law.

 

Please note that the above-mentioned third parties may in some cases be located outside of Singapore.

 

8.6 SeeAre shall inform the Coachee and/or Sponsor of any other purpose for which SeeAre uses or discloses the Personal Data before the use or disclosure of the same for such purpose. SeeAre shall assess the appropriateness of the purpose of the collection, use and disclosure of Personal Data prior to such collection, use or disclosure and only retain Personal Data for as long as the same is needed for such purpose or as required by any applicable law.

 

8.7 By visiting and using SeeAre's website, Coachee/Sponsor agree(s) :

• that data may be recorded for analysis on the number of visitors to the site and general usage patterns, and/or

• that personal data provided by Coachee/Sponsor may be used as per the Terms and Conditions of this Clause.

 

8.8 SeeAre Confidentiality and Privacy terms may be revised at SeeAre’s discretion from time to time. Notice of any revision will be provided on SeeAre’s website by updating the date on the same and/or by any other means of communication as deemed appropriate by SeeAre.

 

8.9 In case of any query relating to the collection, disclosure and/or process of personal data as well as access to or correction of the personal data held by SeeAre, please contact our Data Protection Officer under the following email: contact@seeare.co. Kindly address your query to “SeeAre Data Protection Officer” and quote “PDPA Query” in the subject header.

 

IX. Marketing

 

9.1 The Coachee/Sponsor hereby agrees that by purchasing Coaching Services under these Terms and Conditions, some information may be used for marketing reasons on SeeAre's website as follows:

i. For individuals: First name followed by Initial of Surname, Designation and testimonial, if applicable.

ii. For organisations/companies: official name and logo and testimonial, if applicable.

 

X. Governing Law

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10.1 These Terms and Conditions are governed by the laws of Singapore.

 

XI. Dispute Resolution

 

11.1 All disputes, controversies, or differences arising out of or in connection with These Terms and Conditions, including any question regarding its existence, validity or termination, shall first be referred to mediation in Singapore in accordance with the Mediation Rules of Singapore International Mediation Centre for the time being in force.

 

11.2 In the event parties are based in different countries, online mediation procedure shall be considered as a possibility to resolve the matter following the above-agreed intention to resolve the matter.

 

(Update: 17 September 2021)